These terms explain how ColdStop Pro provides its service, what you can expect from us and what we ask of you. Please read them before you buy. If you are a consumer, nothing in these terms affects your legal rights.
ColdStop Pro is a trading name of CS Ventures Group Ltd, a company registered in England and Wales (company number 16932569), with its registered office at Wyevale Business Park, 2 Wyevale Way, Hereford, HR4 7BS. In these terms, “we”, “us” and “our” mean CS Ventures Group Ltd, and “you” means the person who buys and signs up for the service. You can contact us at hello@coldstop.co.uk.
We ask companies that collect and sell business contact information to delete your work contact details and to stop using them for direct marketing. Acting as your authorised agent, we:
On the quarterly and annual plans, we also re-check each company every quarter during your subscription. Where your details appear to have returned, or there is another good reason, we send a new request. Where a company has already confirmed removal, we ask it to confirm that this remains in place. We decide which companies to contact, and our list may change over time as companies open, close or change how they operate.
Our service is designed to reduce cold calls and unsolicited emails, not to stop them all. Results vary, and we cannot guarantee a particular result.
You must be 18 or over and based in the UK. You may only ask us to act in relation to your own personal details, and the information you give us must be accurate and complete.
Once you have paid, we will email you confirmation of your order, with a copy of these terms and details of your right to cancel. If you pay but decide not to complete sign-up, please contact us and we will refund you in full.
Your letter of authority appoints us as your agent for the sole purpose of making the requests described in these terms, handling the replies and raising data protection complaints about those requests with the companies concerned. We will not use it for anything else. It stays in force for as long as your service lasts, and for any reasonable period needed to complete requests already made, unless you withdraw it earlier. You may withdraw it at any time by emailing us. Withdrawing your authority ends the service, and section 9 explains any refund.
Prices are in pounds sterling. We are not currently registered for VAT, so no VAT is charged. Subscription payments are taken automatically, at the start of each period, from the card you used to sign up.
Upgrade offer: if you buy the one-off clean sweep and upgrade to annual protection within 30 days, we will credit the £29 you paid, so your first year costs £30.
Discount codes can be used once, cannot be exchanged for cash, and are subject to any conditions stated when they are issued.
If we change our prices, we will give subscribers at least 30 days' notice before the new price applies at renewal, so that you can cancel beforehand if you wish.
Quarterly and annual plans renew automatically until you cancel. We will email you a reminder before each renewal, telling you the renewal date, the amount and how to cancel. You may cancel at any time online, using the “Manage subscription” link in your emails from us, or by emailing hello@coldstop.co.uk. Cancellation takes effect at the end of the period you have already paid for: the service continues until then, and you will not be charged again. Apart from your rights under section 9, we do not refund part-used periods.
If you are a consumer, you may cancel your contract within 14 days of the day it begins, without giving a reason.
Because our service begins as soon as you confirm your email address, we ask you during sign-up, using a separate tick box, to request expressly that we start work within the 14-day period. If you then cancel within the 14 days, we will refund what you paid, less a proportionate amount for the service we have supplied up to the time you tell us. We work this out by comparing the work completed with the whole of the service you bought. If the service has been fully performed within the 14 days, you will no longer have the right to cancel.
To cancel, email hello@coldstop.co.uk with your name and a clear statement that you wish to cancel. You may use the cancellation form included in your order confirmation email, but you do not have to. We will refund you within 14 days of receiving your notice, using the payment method you used.
If you are a consumer on the annual plan, you also have 14 days from each renewal date to cancel that renewal. We will refund the renewal payment, less a proportionate amount for any service supplied since the renewal date.
We may suspend or end the service if you give us false information, ask us to act for someone without their authority, misuse the service, or fail to pay. We will tell you why. If we decide to stop providing ColdStop Pro altogether, we will give you at least 30 days' notice and refund any payment for a period you will not receive.
We will provide the service with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
If you are a consumer, we are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses such as loss of profit or opportunity.
If you are buying as a business, our total liability to you is limited to the amount you paid us in the 12 months before the claim arose, and we are not liable for indirect or consequential loss, or for loss of profit, revenue or business.
We are not responsible for the independent acts or omissions of third-party organisations that are outside our reasonable control. This does not exclude our responsibility for loss caused by our own breach of contract, negligence or failure to use reasonable care and skill.
Our privacy policy explains how we use your personal data, including the details we share with the companies we contact for you.
If you are unhappy with our service, please email hello@coldstop.co.uk. We will respond as quickly as we can and in any event within 14 days.