This policy explains how ColdStop Pro collects and uses personal data when you visit our website or use our service, who we share it with, and the rights you have under UK data protection law.
ColdStop Pro is a trading name of CS Ventures Group Ltd, a company registered in England and Wales (company number 16932569). Our registered office is Wyevale Business Park, 2 Wyevale Way, Hereford, HR4 7BS. We are registered as a data controller with the Information Commission (formerly the Information Commissioner's Office, and still known as the ICO), registration number ZC208302.
CS Ventures Group Ltd is the controller of the personal data described in this policy. For any question about your data, or to exercise any of your rights, please email privacy@coldstop.co.uk.
To provide our service, we must share some of your details with the companies we contact on your behalf. That is how they find and remove your records. We share only the details each company reasonably needs to find your record, and nothing is sent until you have confirmed your email address.
When you sign up, you sign a letter of authority appointing us as your agent. We then send requests to companies that collect and sell business contact information, asking them to stop using your personal data for direct marketing and to erase it where the right to erasure applies, under Articles 21 and 17 of the UK General Data Protection Regulation (UK GDPR). Each request includes proof of your authority and the details that company reasonably needs to identify you, normally your name, work email addresses and employer. We provide further details, such as telephone numbers, only where they are needed to find your record. We record the replies, follow up where needed, and report the outcome to you.
We do not ask for special category data, such as information about your health, beliefs or ethnicity. Please do not send it to us.
We do not sell your personal data, and we do not use it to market other companies' products or services.
We use an artificial intelligence service provided by Anthropic to read and sort the replies that companies send us, for example into “confirmed deleted” or “needs more information”. This determines our next step on your request, such as sending a follow-up. Before any reply is passed to this service, we remove the copy of our original request and replace your name, email addresses, phone numbers and profile links with placeholders. The remaining text may still be personal data, for example if it mentions a job title. The service does not make decisions that have legal or similarly significant effects on you, a person reviews any refusal or unusual reply before we act on it, and you may ask us to review any outcome. Anthropic processes this information on our instructions and, under its commercial terms, does not use it to train its models.
Our service providers. Some of our service providers may process your data outside the UK, including in the United States. Where they do, the transfer is protected by UK adequacy regulations (including the UK Extension to the EU–US Data Privacy Framework where the recipient is certified) or by the International Data Transfer Agreement or Addendum approved for use in the UK.
The companies we contact for you. Many of these companies are based outside the UK, mainly in the United States and the European Union. Sending them your request necessarily means sending them the details needed to identify you. Where the company is in a country covered by UK adequacy regulations, or is certified under the UK Extension to the EU–US Data Privacy Framework, we rely on that. Otherwise, we send your request because it is necessary to perform our contract with you and because you expressly ask us to do so when you sign up, having been told that the company's country may not protect personal data to the same standard as the UK.
If you ask us to delete your data sooner, we will do so, except for any limited records we must keep for the reasons above.
Access to customer data is limited to the people who run ColdStop Pro and is protected by two-step verification. Our files are not shared publicly, and our providers encrypt data in transit. If a personal data breach occurs, we will report it to the Information Commission (ICO) within 72 hours where required, and we will tell you without undue delay if it is likely to pose a high risk to you.
Under UK data protection law you have the right to:
To exercise any of these rights, email privacy@coldstop.co.uk. There is normally no charge. We will respond within one month, which may be extended by up to two further months for complex requests, and we may ask you to confirm your identity first. Please note that if you ask us to erase your data or withdraw your letter of authority while your requests are in progress, we will not be able to continue the service.
Our website uses only cookies and similar technologies that are strictly necessary for it to work and stay secure. We do not use advertising cookies. If we introduce analytics cookies, we will ask for your consent first and update this policy.
Our service is intended for adults in professional roles. We do not knowingly collect data from anyone under 18.
If you are unhappy with how we have handled your personal data, you can make a data protection complaint by emailing privacy@coldstop.co.uk. Please put “Data protection complaint” in the subject line and tell us what has happened. We will acknowledge your complaint within 30 days, investigate it without undue delay, keep you informed of progress and tell you the outcome. You also have the right to complain to the Information Commission (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113. The ICO will normally expect you to have raised the matter with us first.
We may update this policy from time to time. The date at the top shows when it was last changed. If we make a significant change, we will tell our customers by email.