Apollo.io is a sales platform used by many sales teams to find and contact prospects. If your work email address or phone number is in its database, here is how to ask Apollo to remove it, and what happens afterwards.
Apollo.io is a US-based company that combines a contact database with tools for sending sales emails and making calls. Apollo says it builds its data from a contributor network, email signals, web crawlers and partners.
Apollo says that when it removes a contact, it keeps the email address only to respect the opt-out, so that the person does not reappear in its database. In our own pilot sweep, Apollo deleted a work email address from a job the person had left, and added it to its suppression list, six minutes after the request arrived.
Your name, work email address and direct phone number are personal data. You have an absolute right to object to their use for direct marketing, and in many cases a right to have them erased. Companies based outside the UK can still be subject to UK data protection law when they process the details of people in the UK.
Use the opt-out request in Apollo's Privacy Center, which is linked from its privacy policy, and give the work email address or phone number you want removed. Confirm the request if Apollo asks you to. Under UK law, Apollo must normally respond within one calendar month.
Yes. The opt-out request process is in Apollo's Privacy Center, linked from the privacy policy at the foot of Apollo's website. We describe the route rather than linking to the form, because companies change these pages from time to time.
It must normally respond within one calendar month. In our own pilot sweep, Apollo deleted a work email address, and added it to its suppression list, six minutes after the request arrived.
No. Closing an Apollo user account and removing your contact record from the database that Apollo's customers search are separate things. If you want sales teams to stop seeing your details, make the opt-out request, and say so if you also want an account closed.
Apollo says it keeps the email address only to respect your opt-out, so that you are not added again. New sources can still bring your details back after you change role, so it is worth checking every few months.
Apollo is one of many. ColdStop Pro sends formal requests to Apollo, ZoomInfo, Lusha, Cognism, RocketReach and more than 20 other sales databases on your behalf, deals with the replies, follows up with any that do not respond, and reports every outcome. Plans start at £29.
See our plans, read how it works, or see our guide to removing your details from sales databases.
ColdStop Pro is not affiliated with Apollo.io. Apollo may change its process; check its privacy policy for the latest details. This guide is general information, not legal advice.